Privacy Policy and Terms
At ProfiPort s.r.o. logistics company, we focus on transport, forwarding, purchasing and sales. Within our services, we maintain high standards of privacy protection and our cooperation terms are always agreed in advance, or we are available via email and phone to discuss conditions.
Privacy policy
ProfiPort s.r.o.*
Effective from: October 1, 2025
Article I - INTRODUCTORY PROVISIONS
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We value your privacy and the protection of your personal data is one of our most important priorities. This Privacy Policy (the "Policy") contains information about which personal data we collect in the course of our activities, how we use it, and how we protect it.
This Policy is written in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in accordance with Act No. 18/2018 Coll. on personal data protection.
Article II - DATA CONTROLLER
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The controller of your personal data is:
**ProfiPort s.r.o.**
Address: Pezinská 412/184, 902 01 Vinosady
Company ID: 502 493 04
Tax ID: 2120251815
Article III - CONTACT DETAILS
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Given the scope and subject of our activities, we are not required to appoint a data protection officer. For any questions related to personal data protection, you can contact us:
Email: martin.svec@profiport.net
Phone: +421 915 202 444
Mail: ProfiPort s.r.o., Pezinská 412/184, 902 01 Vinosady
In person: during office hours at our registered address
Article IV - PERSONAL DATA WE PROCESS
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Depending on the nature of our services, we may process the following categories of personal data:
**4.1 Identification and contact data:**
• Name and surname / business name
• Address of residence / registered office
• Telephone number
• Email address
• Company ID, Tax ID (for entrepreneurs)
**4.2 Transport-related data:**
• Goods data (type, quantity, value)
• Loading and unloading addresses
• Transport deadlines
• Special transport instructions
**4.3 Economic data:**
• Bank details
• Invoicing data
• Payment information
• Tax information
**4.4 Technical data:**
• IP address
• Browser and device data
• Cookies and similar technologies
Article V - PURPOSES AND LEGAL BASIS
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We process your personal data for the following purposes:
a) **Fulfillment of transport contracts**
Legal basis: Article 6(1)(b) GDPR - processing necessary for contract performance
b) **Accounting and tax records**
Legal basis: Article 6(1)(c) GDPR - processing necessary to comply with legal obligation
c) **Client communication and support**
Legal basis: Article 6(1)(f) GDPR - legitimate interest of the controller
d) **Marketing and business communications**
Legal basis: Article 6(1)(a) GDPR - consent or (f) - legitimate interest
e) **Fraud prevention and security**
Legal basis: Article 6(1)(f) GDPR - legitimate interest of the controller
f) **Asserting legal claims**
Legal basis: Article 6(1)(f) GDPR - legitimate interest of the controller
Article VI - DATA RETENTION PERIODS
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We process your personal data:
• For contract fulfillment - during the contractual relationship and 10 years after termination
• For accounting purposes - 10 years from the end of the calendar year
• For tax records - 10 years from tax return submission
• For marketing - until consent withdrawal or objection
• For technical cookies - according to browser settings, max. 2 years
• For complaints - 3 years from complaint resolution
Article VII - DATA RECIPIENTS
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We may provide your personal data to:
• Transport service subcontractors (only data necessary for transport)
• Accounting and tax advisors
• Legal representatives
• Insurance companies (in case of claims)
• Public authorities (based on legal obligation)
• IT support and cloud service providers (only to necessary extent)
All recipients are contractually bound to protect your personal data.
Article VIII - TRANSFER TO THIRD COUNTRIES
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We generally do not process your personal data outside the EU/EEA territory. If such transfer occurs, we will ensure adequate protection guarantees in accordance with GDPR.
Article IX - YOUR RIGHTS
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You have the following rights:
**9.1 Right of access to personal data**
Right to obtain information about whether we process your personal data and what specific data we process.
**9.2 Right to rectification**
Right to request correction of inaccurate personal data or completion of incomplete data.
**9.3 Right to erasure ("right to be forgotten")**
Right to request deletion of your personal data under conditions set out in GDPR.
**9.4 Right to restriction of processing**
Right to request restriction of processing your personal data in certain cases.
**9.5 Right to data portability**
Right to obtain your personal data in structured format and transfer to another controller.
**9.6 Right to object**
Right to object to processing based on legitimate interests or for marketing purposes.
**9.7 Right to withdraw consent**
If processing is based on consent, you can withdraw it at any time.
**9.8 Right to lodge a complaint**
Right to file a complaint with the supervisory authority - Office for Personal Data Protection of the Slovak Republic.
Article X - DATA SECURITY
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We have adopted appropriate technical and organizational measures to protect your personal data:
• Data encryption during transmission
• Access control to personal data
• Regular data backups
• Employee training on data protection
• Security guidelines and procedures
• Security incident monitoring
Article XI - COOKIES AND WEBSITES
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On our website we use cookies for:
• Ensuring basic site functions
• Traffic analysis
• Improving user experience
You can disable cookies at any time in your browser settings.
Article XII - MARKETING AND COMMERCIAL COMMUNICATIONS
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We send commercial communications based on:
• Your explicit consent
• Legitimate interest (to existing clients about similar services)
You can unsubscribe from commercial communications at any time by:
• Clicking the link in the email
• Sending email to martin.svec@profiport.net
• Written notification
**CONTACT FOR EXERCISING RIGHTS**
Email: martin.svec@profiport.net
Phone: +421 915 202 444
Mail: ProfiPort s.r.o., Pezinská 412/184, 902 01 Vinosady
We will process your request within 30 days of receipt (in complex cases we may extend by additional 60 days).
**SUPERVISORY AUTHORITY**
Office for Personal Data Protection of the Slovak Republic
Hraničná 12, 820 07 Bratislava
Phone: +421 2 3231 3214
Email: statny.dozor@pdp.gov.sk
Terms of Use
GENERAL BUSINESS CONDITIONS
ProfiPort s.r.o.
Article I - INTRODUCTORY PROVISIONS
1.1 These General Business Conditions (hereinafter "GBC") of ProfiPort s.r.o., with registered office at Pezinská 412/184, 902 01 Vinosady, Company ID: 502 493 04 (hereinafter "Carrier" or "ProfiPort") regulate the conditions for providing road freight transport services, forwarding and related logistics services.
1.2 These GBC are an integral part of every transport contract, freight forwarding contract and other service contract concluded between the Carrier and the service customer (hereinafter "Customer" or "Client").
1.3 Legal relations are governed primarily by:
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Act No. 513/1991 Coll. Commercial Code as amended
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Convention on the Contract for the International Carriage of Goods by Road (CMR) - Decree No. 11/1975 Coll.
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Act No. 56/2012 Coll. on Road Transport as amended
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Other generally binding legal regulations of the Slovak Republic and EU
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These GBC
Article II - DEFINITIONS
2.1 Carrier - ProfiPort s.r.o. company that performs freight transport, forwarding services and logistics services
2.2 Customer/Client - natural or legal person who enters into a contract with the Carrier
2.3 Consignor - person who hands over goods for transport
2.4 Consignee - person to whom goods are to be delivered
2.5 Goods/Shipment - item that is the subject of transport
2.6 Transport Contract - contract for the carriage of goods between the Carrier and Customer
2.7 Forwarding Contract - contract for arranging transport between the Carrier and Customer
Article III - SCOPE OF SERVICES
3.1 The Carrier provides the following services:
a) Domestic road freight transport
b) International road freight transport
c) Forwarding services and transport arrangement
d) Logistics services and consulting
e) Temporary goods storage
f) Commercial services related to transport
3.2 Specific conditions of each transport are agreed in the transport contract or order.
Article IV - CONCLUSION OF CONTRACTS
4.1 The contract is concluded:
a) In writing - by signing the transport contract
b) Electronically - by confirming the order by email
c) Orally - with subsequent written confirmation
d) By conduct - by taking over goods for transport
4.2 The order must contain:
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Precise identification of consignor and consignee
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Type, quantity and weight of goods
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Place of loading and unloading
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Transport deadline
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Transport price or method of its determination
4.3 The Carrier is entitled to refuse an order within 2 hours of its receipt. After this period expires, the order is considered accepted.
Article V - CUSTOMER OBLIGATIONS
5.1 The Customer is obliged to:
a) Provide correct and complete information about the goods
b) Ensure proper packaging and marking of goods
c) Report all characteristics of goods important for transport
d) Ensure presence of authorized person during loading
e) Provide all necessary documents
f) Pay the agreed transport fee
5.2 For dangerous goods transport, the Customer is obliged to:
a) Mark goods according to ADR regulations
b) Provide all necessary documents
c) Inform the Carrier about all safety risks
5.3 The Customer is liable for damages arising from non-compliance with these obligations.
Article VI - CARRIER OBLIGATIONS
6.1 The Carrier is obliged to:
a) Take over goods at the agreed time and place
b) Transport goods with professional care
c) Meet agreed deadlines
d) Deliver goods to consignee undamaged
e) Inform Customer about transport progress
6.2 The Carrier has the right to:
a) Check content and condition of shipment
b) Refuse transport of improperly packaged goods
c) Require advance payment of transport fee
d) Retain goods until payment of receivables
Article VII - TRANSPORT FEES AND PAYMENT CONDITIONS
7.1 Transport fee is determined according to valid price list or individual agreement.
7.2 The following are added to transport fee:
a) Value added tax at statutory rate
b) Surcharges for extraordinary services
c) Third party fees
d) Costs for waiting time over 24 hours
7.3 Transport fee is payable:
a) For transport for individuals - in advance or upon delivery
b) For transport for legal entities - within 14 days from invoice issue
7.4 In case of payment delay, the Carrier is entitled to charge late payment interest at 0.05% of the amount owed for each day of delay.
Article VIII - CARRIER LIABILITY
8.1 The Carrier is liable for damage to goods from taking over to delivery to consignee.
8.2 For international transport, CMR liability limits apply:
a) 8.33 SDR per kilogram of goods weight
b) Maximum 1,000,000 EUR per vehicle
8.3 For domestic transport, liability is limited to:
a) Actual value of goods, maximum 500,000 EUR per transport contract
b) 10 EUR per kilogram of goods weight
8.4 The Carrier is not liable for damages:
a) Arising from properties of goods
b) Caused by unavoidable events
c) Caused by actions of Customer or consignee
d) To goods transported in open vehicles
Article IX - INSURANCE
9.1 The Carrier has concluded:
a) Mandatory contractual carrier insurance according to CMR
b) Liability insurance
c) Fleet insurance
9.2 Additional cargo insurance can be concluded upon request at Customer's expense.
Article X - COMPLAINTS
10.1 Complaints can be made:
a) For obvious damage - immediately upon receipt
b) For hidden defects - within 7 days of delivery
c) For loss of goods - within 21 days of delivery
10.2 Complaint must be submitted in writing stating:
a) Transport identification
b) Description of damage or defect
c) Amount of claimed damage
d) Attached documents and photographs
10.3 The Carrier is obliged to resolve complaint within 30 days of receipt.
Article XI - PERSONAL DATA PROTECTION
11.1 The Carrier processes personal data in accordance with GDPR regulation and Act No. 18/2018 Coll.
11.2 Purpose of processing: fulfillment of transport contracts, accounting, communication.
11.3 Detailed information is provided in separate personal data protection principles.
Article XII - FINAL PROVISIONS
12.1 Changes to GBC are effective after publication on website www.profiport.net.
12.2 If any provision of GBC is invalid, other provisions remain effective.
12.3 Disputes are resolved preferentially by agreement, otherwise by competent court of the Slovak Republic.
12.4 These GBC become effective on October 1, 2025.